Same Day : Appointments are available each day for people who wish to be seen. Please try to phone from 08.00 on the day you wish to be seen. The practice endeavours to offer everyone an appointment on the day they ring. At peak periods and times of heavy workload this is sometimes not possible.
Advanced booking: There are some appointments available for prebooking, these are generally for patients needing routine advice or review appointments. Appointments for pre booking are also offered to our patients outside of the hours 08:00 and 18:30 Monday to Friday. You can book into these appointments by contacting the reception at Crossroads and the staff will tell you what is available. The majority of these appointments are available at neighbouring practices in Hykeham and Lincoln.
Urgent Problems: If you have an urgent medical problem and there are no appointments left you will be offered one of the following (it is important that when you phone you indicate that you feel the problem is urgent). To assess the degree of urgency you will be asked for further details which will be passed to a doctor. The doctor may then:
- Speak to you over the phone and give a telephone consultation
- See you in surgery as an "extra" (usually at the end of surgery)
- Visit you (immediately or at the end of surgery as appropriate)
- Advise you to go to A&E at the hospital
- Arrange for you to see a nurse
- Send an ambulance to you
When you contact the surgery to book an appointment please be prepared to give some indication what it is you need to be seen for. The questions are not intended to be intrusive and you do not need to give a lot of detail. However, it enables our staff to assess who the most appropriate clinician would be to advise and assist you, ultimately reducing the chances of inconvenience to you. For example we have three Practice Nurses, one takes the lead with asthma, one takes the lead with diabetes and the third is a very experienced nurse who predominantly deals with Immunisations, vaccinations, smear and dressings; it is therefore helpful to know that we are offering you an appointment with the person best able to meet your needs.
When you request an appointment with a GP it is likely that you will be asked to see one of our three Nurse practitioners instead. They are all highly qualified and experienced clinicians. Two of them can prescribe all three can make referrals. The Nurse Practitioners are able to manage most of the conditions that are presented in the surgery. However, if they see a patient and they feel a GP will be better equipped to manage the patient’s condition(s) they will make a note in the patient’s records about the history they have been given, they may arrange some investigations and then advise the patient to see a GP once the results have been received.
If you have made arrangements with the practice to have internet access to your medical record you can book appointments using your unsername and password to access SystmOnLine, alternatively if you have a smartphone you can use the NHS App which will enable you to book appointments, order repeat medication and see your medical information.
Making the best use of your appointment
Appointments are 10 minutes and only one condition should be raised at an appointment unless they are interlinked, if you feel you may need more than 10 minutes to discuss your concerns please let the receptionist know when you request your appointment. If you need to discuss more than one thing, ensure you start with the thing that bothers you the most.
If the condition bothering you comes and goes keep a diary to record the date and frequency of each episode, how it affects you, consider what you are doing or have been doing prior to the episode you are recording.
Try to be clear in your own mind what it is you want to say to the clinician, write it down and take it with you to your appointment.
Take a list of your medicines, including over-the-counter and/or alternative medicines, or anything prescribed after a hospital visit. This includes tablets, liquids or creams. Your clinician needs to know about everything you are taking, this will help them to assess how to proceed.
Before you leave the room ensure you fully understand the next steps. Don’t be afraid of asking your clinician to confirm the plan with you. Take a relative, carer or friend for support. They can help you understand or explain.
If you have been advised to have tests and investigations please do not feel it is essential to attend an appointment at the surgery for the results. You can call the surgery 7 – 10 days after the tests are done and you can be advised of the results over the telephone, unless the clinician wishes to see you to explain them, if this is the case we will contact you and invite you to make an appointment .
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Please ensure that we have your most up to date contact details, especially if you are undergoing tests or investigations or you are being referred.