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Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Alternatively patients can use their smartphones and download the NHS App this is a relatively new service and will give access to the same services.

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
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Welcome to Crossroads Medical Practice

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Latest advice regarding Coronavirus/Covid19

The latest information on symptoms of coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:
• you think you might have coronavirus
• in the last 14 days you've been to a country or area with a high risk of coronavirus
• you've been in close contact with someone with coronavirus.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Everyone is being reminded to follow the public health advice on the NHS website to avoid catching or spreading coronavirus.
The latest information on symptoms of coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Patients registered at Crossroads Medical Practice will be transferred to the care of Richmond Medical Practice from the 1st of April 2020.

The move comes after the GP partners at Crossroads left the practice in November 2019. Crossroads is currently being temporarily run by LCHS.  The Partners of Richmond Medical Centre are working with the Clinical Commissioning Group and LCHS to ensure any disruption to services will be kept to a minimum. Patients should be confident that from the 1st of April there will be a wide range of appointments available both at the Richmond premises on Moor Lane and the current Crossroads premises on Lincoln Road. The latter will be known as the ‘Village Site’ of Richmond Medical Centre.

As a larger Practice, with more clinical rooms and staff, the quality and range of primary care services available to patients will improve. There will be a wider variety of clinicians and appointment times.


Ordering repeat medication after the 1st of April 2020

You will be able to order your repeat medication in a variety of ways

  • Register for the NHSapp on your smartphone and order your repeat medication
  • Register for online services by speaking with our reception staff
  • Using your printed repeat medication slip mark the items you require and either post them to the surgery or drop them in at reception.

Telephone requests for repeat medication will no longer be accepted.  If you have any concerns regarding this change please advise the practice in writing.

Please be aware that from the 1st April 2019 you will no longer be able to collect your repeat prescription from the surgery. Please contact the surgery to set up for a pharmacy of your choice who will be open for you to collect your prescription on an evening or weekend. If you are housebound please contact the pharmacy to arrange delivery.

Nominate your pharmacy

let us know your preferred pharmacy and we will forward your electronic prescription directly to them when ordered this will save you having to collect the prescription form and you can collect your medication 2-3 days later from your chosen pharmacy

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

If you would like to register with us, you can either collect a registration pack from reception or follow the registration form link below this paragraph. Please complete the forms as fully as possible and give as much information as you can, this will help us to ensure that we can process your request promptly.  Once the forms are complete please return them to the surgery.  

Registration Form

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.


Disabled parking and toilet facilities are available. Access to all patient areas can be achieved without stairs or steps. Non-patient visitors can also access our meeting room via the stairlift.

The surgery shares a common car park with shops and other services at the village centre. When attending the surgery please allow extra time to park. There are 9 spaces for disabled parking.

We have a Patient Participation Group (PPG) details of which can be found on the Patient Group Page. (also shown on the right panel on the Orange Button)

(Site updated 06/03/2020)

Contact Details

Crossroads Medical Practice

Contact Telephone

01522 682848
01522 682848
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